Terms of Service

These Terms of Service (“Terms”) govern access to and use of the Gympanels gym management platform, including gympanels.com and app.gympanels.com (the “Service”), provided by Premier Sports Group (“Gympanels,” “we,” “us,” or “our”). By creating an account, accessing, or using the Service, you agree to these Terms.

If you are using the Service on behalf of a franchise, gym, company, or other entity, you represent that you have authority to bind that entity, and “you” refers to both you and that entity.

1. The Service

Gympanels is a gym and fitness franchise management platform offering:

• GMS Core: membership management, class scheduling, check-in (staff, QR, self check-in), multi-tenant Brand → Company → Location hierarchy, and billing ledger
• CMS: contact and lead record management
• CRM: workflow automation, pipelines, and messaging integration (WhatsApp, Instagram, Messenger)
• Campaigns: email and messaging broadcasts, sequences, and automated triggers

We may add, modify, or discontinue features at our discretion, with reasonable notice for material changes affecting paid functionality.

2. Accounts and Authentication

• Accounts are authenticated via WhatsApp OTP at signup and a numeric TPIN for subsequent logins, with SMS fallback where available.
• You are responsible for maintaining the confidentiality of your TPIN and any credentials, and for all activity under your account.
• You must provide accurate registration information and keep it up to date.
• Gym administrators are responsible for managing staff and member access within their assigned Company/Location scope.

3. Subscription, Billing, and Payments

• Access to paid features requires an active subscription/membership plan as described at checkout or in your service agreement.
• Charges are processed and recorded through our append-only billing ledger (Plan → Membership → Invoice → Payment). Corrections are made via new ledger entries, not retroactive edits.
• Applicable taxes (including provincial sales tax where relevant) are added at the Company level as required by law.
• Fees are non-refundable except as required by law or expressly stated in your agreement.
• We may suspend access for accounts with overdue payments after reasonable notice.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of these Terms
• Send unsolicited or non-consensual marketing messages via WhatsApp, Instagram, Messenger, TikTok, SMS, or email in violation of Meta’s Business Messaging Policy, TikTok’s Business Messaging Policies, applicable anti-spam laws, or recipient consent
• Attempt to gain unauthorized access to another gym’s, franchise’s, or user’s data outside your assigned Brand/Company/Location scope
• Reverse-engineer, decompile, or attempt to extract source code from the Service, except as permitted by law
• Interfere with or disrupt the integrity or performance of the Service
• Use the Service to store or transmit malicious code

5. Messaging Channels and Third-Party Platforms

The Service integrates with WhatsApp Business Platform, Instagram Direct, Facebook Messenger, the TikTok Business Messaging API, HubSpot, Shopify, and other third-party platforms. Your use of these integrations is also subject to the respective platform’s terms of service (e.g., Meta’s Platform Terms and WhatsApp Business Messaging Policy, and TikTok’s Developer Terms of Service and Business Messaging Policies). You are responsible for obtaining any consent required to message a recipient through a given platform and for complying with that platform’s policies. We are not responsible for outages, policy changes, or restrictions imposed by these third-party platforms that affect Service functionality.

6. Member and Lead Data

• Gym administrators and staff are responsible for obtaining appropriate consent from members and leads before importing or messaging them through the Service.
• Data imported from external sources (e.g., HubSpot exports, WhatsApp Business exports, TikTok Business Messaging exports) must be lawfully obtained and accurate.
• Each Brand/Company/Location is responsible for its own data as a data controller; Gympanels acts as a data processor providing the underlying platform, as further described in our Privacy Policy.

7. Intellectual Property

• Gympanels and its licensors retain all rights, title, and interest in the Service, including software, design, and branding.
• You retain ownership of the data you input into the Service (“Customer Data”). You grant us a limited license to host, process, and display Customer Data solely to provide the Service.
• Feedback you provide about the Service may be used by us without restriction or compensation.

8. Service Availability

We aim to maintain reliable uptime but do not guarantee uninterrupted or error-free operation. Scheduled maintenance, third-party outages (e.g., Meta API downtime), or force majeure events may affect availability. Specific uptime commitments, if any, will be set out in a separate service-level agreement.

9. Termination

• You may terminate your account at any time by contacting us; certain billing ledger and legal records will be retained as required by law.
• We may suspend or terminate access for breach of these Terms, non-payment, or conduct that risks harm to the Service, other users, or third parties, with notice where reasonably practicable.
• Upon termination, your right to access the Service ends, though provisions relating to intellectual property, liability, and dispute resolution survive.

10. Disclaimers

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free or that messaging delivery via third-party platforms (WhatsApp, Instagram, Messenger, SMS, email) will always succeed.

11. Limitation of Liability

To the maximum extent permitted by law, Premier Sports Group shall not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or goodwill, arising from your use of the Service. Our total liability for any claim arising from these Terms or the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless Premier Sports Group from claims, damages, and expenses arising from your violation of these Terms, misuse of the Service, or violation of applicable law, including consent and anti-spam requirements for messaging.

13. Governing Law and Disputes

These Terms are governed by the laws of the Islamic Republic of Pakistan, without regard to conflict-of-law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts of Lahore, Punjab, Pakistan, unless otherwise required by applicable law.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via the Service or by email, and continued use after the effective date constitutes acceptance of the revised Terms.

15. Contact Us

Premier Sports Group
Email: info@premiersports.pk
Address: DHA Lahore, Pakistan

Gym Panels is owned by Premier Sports Group.